Here are comments from some of my customers. These are real people, not fake testimonials.
PS: I want to hear from you! I will post any and all feedback and stories from all my customers. Few folks take the time to do this but it is helpful to everyone.
Thanks,
Ben
Hello Ben, here is a pic of the New Summit 20" beautiful stove installed in our 1996 Alpenlite fifth wheel. Above and behind it is the new ceramic tile mural to set off the stove..
Thanks again for your help, I very happy you hooked us up with Summit, its much better quality than others I have seen... Hope the wind does not blow you away... Sincerely,,, Dennis, Apache Junction AZ 1/21/2010
Just wanted to let you know how pleased we are with the range. Picking it up in Ontario Ca, was a snap. You have great prices and we will be customers again.
Thanks Teresa W. 11/23/09
Hi Ben,
I just wanted to thank you for the excellent on line buying experience. I had the fridge shipped to Blaine Wa. and picked it up on the way home to Vancover Island B.C. after a vacation in the U.S. The packaging and service recieved was as good as it gets. We hope to transport it to our cabin by boat this weekend. Thanks again.
Dave M
I was glad to see the units in my drive way so quickly and so easily. Your service was great and the broker here on the Canada side was also very easy to deal with. We did have 2 dents in the side of the range but they are very small and will be covered by the cupboards anyway so no big deal. I just want to say that we also ordered a washing machine from a large appliance store just 30 minutes drive from our new house about 4 days prior to my order with you. Your order made it too my house 2 days sooner than the washer did which leaves me wondering how something can get shipped 2000 miles and reach its destination 5 days quicker than something that is only 20 miles away.
Thanks again and I will be using your outlet again in the future.
Robert
Big Cedar, Ontario 10/15/09
Hello Ben..We meant to do this earlier..but we have been so busy with the renovation in our cottage. We would like to thank you for selling us a quality product..our Crystal Cold Refrigerator is awesome!!..and man does she ever get cold!! "e;Crystal Cold!!"e;. Your professionalism and the knowledge you have with propane Refrigerators made our decission much easier to purchase Crystal Cold..also with the help of your website giving us the specs about the unit..help us customize our custom cabinets allowing for the room of the cooling coil. Furthermore... you have made our first online shopping experience a pleasant one!
Take Care Ben.
Robert and Diane
Chelmsford, Ontario - Canada 8/13/09
Ben just to let you know the fridges arrived to Winnipeg safely. We then transported them ourselves, first by half ton and then by boat, to our remote cabins in Northwestern Ontario. They are now placed and performing excellently. I just wanted to let you know and say thanks for all your help. The first ice cold Bud is for you!!!!
Grant 6/7/09
DEAR BEN,
THE EAGLE HAS LANDED---AS OF 0745H THIS MORNING THE SECOND PROPANE FRIDGE WAS DELIVERED TO MY HOME. THANK YOU FOR ANYTHING THAT YOU DID AT YOUR END TO FACILITATE THIS EVENT!!! I AM A GIDDY WOMAN. HAVE A GREAT DAY!!!! THANKS DONNA 4/16/09
Hi Ben,
I just wanted to tell you that you are the BEST. I started to bug you around a year ago regarding our off grid cabin. We bought the range and refrigerator from you. We are very pleased with you and your service, it is nice to be able to phone a person and speak about the products one wishes to order. We will give you referrals.
Kellie 4/10/09
Thanks Ben,
I received it today, fully intact. Boy if everyone packed appliances like that, there would not be any bent and dent sales ha. Thanks again for the good service.
JAMES
Vicksburg, MS 3/13/09
Hi Ben
Just thought you might like to know everything arrived OK. Picked up product this morning at trucking depot... now on shipping container ready to go to Tonga.... whole process went very fast. I would recommend you in a heartbeat. Nice doing business with you.
Thanks.
Paul 11/17/08
Dear Sir:
At the end of January or the begining of February we ordered a propane fridge from your company.
We received the fridge and still have it in storage as there is still too much snow for me to get into my cabin before I can install it.
I uncrated the item half way. The door and the two sides and the inside looked perfect. I would like to thank you for crating the fridge so perfect that it was easy to inspect. Thank you very much for the fast and efficient delivery. We are truly impressed.
David and Renee
Edmonton, Alberta, Canada
Thanks Ben,
The freezer arrived today and is in perfect condition. My plan is to install it in the bevanda (bar area) this weekend. I really appreciate the excellent customer service! Thanks again.
Bill L.
Virginia Beach, VA
Ben,
The refrigerator arrived at the dock on April 8th and we picked it up on the 9th and took it to C. Oregon. It was packed great! The people at the dock was amazed on how well it was protected. We got it into the house and unpacked but have yet to fire it up. It is beautiful. Thank you for everything. You were a delight to deal with.
Thanks,
Jan
Vancouver, WA
Dear: Ben,
I just want to say, this place has products for low prices. I saved about 20 bucks compared to other companies, and the shipping from UPS, was very very fast! I mean I ordered a 50 pound compact refrigerator on Nov. 1st and got it on Nov. 3rd.
Thanks for the great service all around!
Marquita Detroit, MI
Dear Ben, Thanks for the super fast shipment! I ordered Monday and my dehumidifier arrived this morning. Your prices are fantastic as well as your service - sometimes I think you sacrifice service for a great deal - definitely not the case here! I will not hesitate to shop with you again and will recommend you to my family and friends.
Thanks for the great deal and service,
Sincerely, Joan
My order was easily tracked on FedEx.com and delivered promptly. A very satisfying encounter with your company. Would not hesitate to use your web site again and will certainly recommend it to others. Thanks. Alan...Woodmere, New York
Hi Ben. Feel free to add me to your testimony page! Thank you for the
SWIFT service and shipping exactly what I expected, at a VERY reasonable
price! (I had an absolutely horrible experience with another vendor!)
I will recommend you to others.
- Robin
Dear Ben:
I just wanted to let your customers know what wonderful service that you
have. I ordered a ice maker from you. It said free shipping, and I was
somewhat taken back, as you had very very good prices, if not the best.
So, I thought, it will show up on my door step in about 1 to 2 weeks. I
really wanted it, but I also was willing to wait. Two days later, a
knock at my door before 9 in the morning, and the UPS guy says that he
has a heavy package, where do I want it? I am totally surprised by
this. I was going to email you in another couple of days asking when I
was going to get it.
You have the best selection, the best pricing, the best policies, the
best shipping. I still am in awe. You answer emails promptly and
courteously, and your customer service is supreme. I definitely will be
shopping here again, and urge anybody else to give it a try, you
probably will be as happy as I am.
Best Regards
Steven
Phoenix, AZ
I received the unit and hope to install it this weekend.
THANK YOU for such an excellent deal. You are the absolute best price on
the internet. Thanks for the pleasant interaction and confirmation of my
order.
I will order from you again when I need anything.
Mike
HI Ben, they are delivering my fridge tomorrow, thanks, I could not find one for that price out here on east coast. will be building log cabin in Vermont next year and with no electric power up there propane is the way to for now, thanks again, John
Shipment was received yesterday and I am very impressed.
It was nice doing business with you all.
Thanks, God Bless, lets keep in touch
Regards,
Henry
BEN! Hooray! You probably won't believe this, but, I finally made a
decision and just ordered a stainless steel one online!! Even though I
spent a little extra than I wanted to, the burden is off my shoulders,
which is sure worth it in this case!
I can't thank you enough for being so nice and courteous to me; especially
always returning my e-mails so quickly. After I get the fridge and our
deal's been done, I will definetely leave you some kind of positive comment
(let me know where!)!
(I'll bet you don't get such "e;nervous nellies"e; like me very often, do you?!
hehe) Well, again, thank you very much. Since you've got these in stock
I oughta be seeing from you very soon!
Thanks! & Best Wishes!
Terri
Wisconsin
Ben,
Thank you for your prompt reply. I appreciate that you care about your customers. You were very nice, and helpful on the phone this morning.
Thanks again,
Robert
I appreciate your honesty and when I can work things out I will be ordering a machine from you. Leo
FedEx got it here in great shape, and it works!
Nice little fridge/freezer - probably is/will-be
a popular unit.
Thanks for getting the order out so quick!
Rob
I just wanted to thank you for real customer service. I had ordered the ice-maker, then we had decided later to not get it, and you were very good to us to cancel the order. We will share your website with our boating friends and will use you in the future. Thank you for your excellent customer service, that is unusual, these days. Thanks again, Kay
Order received and running. In 3 hours we have more than a complete basket full of ice! Great product. Great shipping (received 2 days after notice of being shipped). I have to look and see what other products you offer!
Thank you! Jim
Thank you it arrived yesterday and I'm very happy with it and its performance. Matthew
Ben,
Thanks for the service. Picked up the kegerator today. Beer will be
flowing this weekend.
Cheers,
Tom
Hey Ben,
I received the ice maker Tues. That's one helluva
job. Thanks for the prompt service. I'll be recommending
you to friends and family. Thanks again, Denny,
Pittsburgh Pa.
Thank you for the prompt and wonderful telephone/email service. I will recommend you to those I know.
thanks again....
Jodi Lincoln, NE
Dear Ben,
I just received my Sharp Convection Microwave today and couldn't be
happier. It fits like a glove and the old trim kit was perfect. It also
has so many more things that my old one did not and I can't wait to use it.
Thanks so much for your help and speedy service.
Have a Blessed Day,
Arleen J.
Ben, You have been a great help. I appreciate the fact that you didn't just try to give me what I wanted to hear to sell the product, but directed me to the best source of information. The lady at the Avanti service place was very helpful also. She said the Dual Zone needs five inches all around except on the top. It won't work for my needs. I am really disappointed as I thought the two door idea was perfect for my application, being that my kids are young enough they don't like seeing us drink alcohol and wouldn't be exposed to it when they were getting out beverages. Anyway, she suggested the 3200 as the best bet for what I want. I really like the brown tint most wine cabinets have, but the 3200 is clear. She said I could put tinting on the glass myself and it would actually keep the unit cooler, so that was good to know too. I will talk to my husband about this when he gets home, which will be tomorrow night. I think I will also try to get some other prices from you at that time too. Sincerely, M. Richardson
Hi Ben,
I just wanted to let you know that my wine cooler make it all the way to Alaska with no problems! I picked it up in Kenai, Alaska from the freight forwarder (Span Alaska)after it traveled from Seattle to Anchorage and it was in excellant shape. Thanks for working with me and shipping to me when other companys would not. I will recommend you to all my friends and send more business your way.
Have a great day, and thank you again!
Brenda R.
Homer, Alaska
Just wanted to let you know that the ice maker arrived yesterday and is
already providing ice. If you ever need a referral I will be happy to
provide one. This was an excellent transaction from beginning to end.
Thanks very much. Regards.
Larry D.
Hello Ben: I would like to thank you for your excellent service for this purchase. Because of your efficiency in shipping, the Sharp Microwave arrived at my home today!! I really appreciate your extra effort for this purchase. Terri F.
Just wanted to tell you how much I LOVE my ice maker and was very impressed with how fast you shipped it out, I had it 2 days later. You're going in my favorites column!! Karen Q.
Ben,
Just want to thank you for the great service and product we recieved from
your company. Not all e trade is this positive. The ice maker arrived in
perfect conditon right on time and is making ice. Agaiin we appreciate the
positive service and will use your company again when the need arises.
Mike and Sherisse H.
I just wanted to say THANK YOU THANK YOU THANK YOU for being the most courteous and responsive company I have ordered from this holiday season. I really appreciate the effort you put forth to let me know what was going on and being so prompt in answering my questions. The level of customer service is exemplary (which is very important). I will definitely order from you again!!!
Have a wonderful Holiday Season.
Sincerely, Mindy